Additionally, you must also be logged into a user account with the refund permission. To process refunds on the POS, you must select Enable refund processing on the POS for Lightspeed Payments on your POS configuration. If you are unsure why the refund option has been disabled, contact support. Not currently involved in an active chargeback dispute against it.If the payment has not yet been processed, you can cancel the payment instead. Preauth sales must be captured before a refund can take place. Sales paid for via Interac must be refunded to a different payment type or to a present card. Refunds typically take 2-7 business days to settle to your customer's account. Once the refund has been completed, the amount will be deducted from that day's settlement total. When you have selected the desired receipt to edit, tap Receipt actions.From the Receipts screen, locate the receipt you wish to edit.Navigate to Receipts in the navigation menu.

Log on to Restaurant POS with your Lightspeed username and password.To inquire about partial refunds, contact your account manager. The ability to refund items on a receipt with Lightspeed Payments is currently in beta and is available to select merchants. Standalone sales cannot be refunded from the POS and must either be refunded from the Back Office or from the terminal itself. Refunding a sale through the POSĭepending on the POS user permissions you’ve configured in the Back Office and your POS configuration, you can refund receipts directly from the POS. Enter the amount to be refunded and a note if applicable.Click on the payment to open the details.Search for the payment you wish to refund.In your Lightspeed Back Office, navigate to Financial Services > Payments.This option is ideal for sales made in Standalone mode or sales made in a previous sales period. Sales can be fully or partially refunded in the Financial Services tab of your Lightspeed Back Office. Sales that are currently involved in a chargeback dispute should not be refunded without first contacting Lightspeed Payments support. Sales that do not meet these requirements will need to be refunded to a different payment type or to a present card through Standalone Mode. Some payment methods, such as Interac, must be refunded to a present card. To be eligible for a refund, the transaction must be: The name of the city where your restaurant is located.Sales processed through Lightspeed Payments can be refunded through either the POS or through your Back Office. The ZIP or postal code of your restaurant’s address.

The country where your restaurant is located.

Change data desired - For detailed information on the individual fields, please refer to the table below.Click your name in the upper-right corner.Log in to your Order Anywhere Back Office with your corresponding credentials.The following steps will guide you through changing your account data. To watch a related video, visit our About Order Anywhere article. Update account information if data has changed for any reason. This article explains how to make changes to your account data, like the restaurant contact details. These data are pre-filled by us and are displayed to your customers on your Order Anywhere web page.

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